Customer Service Policy

How to Reach Us

All support requests go through our Contact page. Our care team is trained in product science and order handling, so you get accurate answers the first time.

Response Time

We aim to respond to every inquiry within 24 to 48 hours, seven days a week. During major sale events such as our 70% OFF promotion, response times may extend slightly, but we prioritize every message.

Service Scope

Our team can help with:

• Order status, tracking, and modifications.
• Product selection and personalized recommendations.
• Returns, refunds, and exchanges.
• Ingredient, dosage, and certification questions.
• Website, account, and subscription support.

Order Modifications

Need to change an address, swap a product, or cancel before shipment? Contact us as soon as possible. Once an order is dispatched, modifications are no longer possible, but our return policy still covers you.

Complaint Handling

If something isn't right, we want to make it right. Share the details through our Contact page and we will review, respond, and resolve — typically within 48 hours, with a clear outcome and any corrective action.

Subscription Support

Manage, pause, or cancel subscriptions anytime through your account. Questions about a recurring order? Our team is happy to help.